FAQ2017-10-02T16:45:21+00:00

Frequently Asked Questions

Below you will find answers to some of the most common questions we get.  Here, we try our best to get you answers to your questions. But if we don’t do a good job, feel free to contact us and we will get back you as quickly as possible.

Will I get an itemized invoice when I purchase my glasses from Safety Gear Pro?2017-03-27T15:51:17+00:00

Yes, an itemized invoice/receipt will emailed to you at the time of purchase. You can also request an official copy by emailing our customer service team at Sales@SafetyGearPro.com.

Are Safety Sunglasses covered by HSA and Flex Spending?2017-03-27T15:45:55+00:00

Your Flex and HSA card cover prescription lenses whether they would be used in sunglasses, regular glasses or Safety eyeglasses.

Can i use my health savings account for safety glasses?2017-03-27T15:45:21+00:00

RX Safety glasses and contacts are eligible expenses. These funds can be used for prescription safety eyewear, regardless of whether or not you have vision insurance.

Can I use Flex Spending to buy sunglasses?2017-03-27T15:53:46+00:00

Just like an FSA, you can usually use HSA dollars to purchase glasses and pay for other vision expenses like eye exams, prescription sunglasses and contacts, so check your policy.

What are some eligible expenses under FSA (Flex Spending) or HSA (Health Savings)?2017-10-02T16:45:56+00:00

Your FSA or HSA typically covers expenses like prescription drugs, doctor visits and, yes, prescription safety eyewear, too! Below you’ll find a list of items at Safetygearpro.com that are typically covered by FSA and HSA accounts:

  • Eyeglasses with or without lenses (this include non RX safety eye glasses and ANSI rated frames)
  • Prescription Safety Eyeglasses
  • Prescription Sunglasses
  • Non RX Sunglasses
How to use your FSA or HSA dollars to purchase eyewear at SafetyGearPro.com?2017-03-27T15:35:42+00:00

If you have an FSA or HSA debit card, you simply enter that card’s information at check-out, just as you would with a normal credit card. If you do not have an FSA or HSA debit card, you must make your purchase using another credit card and be reimbursed directly from your FSA or HSA provider. Reimbursement forms, along with itemized receipts and invoices, are usually required by FSA or HSA providers. An invoice/receipt will emailed to you at the time of purchase.

Do my FSA or HSA dollars expire?2017-03-27T15:34:50+00:00

Yes, they do. You must use your Flex spending FSA dollars during the same “coverage period” (i.e. calendar year) that the money was put aside. That “coverage period” is defined as one calendar year (ending on Dec. 31st). (There are some plans that offer a grace period that will allow you to use your remaining Flex Spending FSA dollars until March 15 of the following year.) Once your coverage period expires, however, all unused FSA funds will be lost.

Do we accept HSA and FSA debit Cards?2017-01-17T15:04:59+00:00

FLEXIBLE SPENDING AND HEALTH SAVINGS ACCOUNTS

Are you wondering whether you can use your flexible spending account (FSA) or health savings account (HSA) dollars to buy prescription Safety eyeglasses and and prescription safety sunglasses? Prescription ANSI rated frames? and non RX safety ANSI rated glasses?  Weather you have vision insurance or not, this money can, in fact, be used for prescription eyewear and Non rx safety glasses.


What are some eligible expenses under FSA or HSA?

Your FSA or HSA typically covers expenses like prescription drugs, doctor visits and, yes, prescription eyewear, too! Below you’ll find a list of items at Safetygearpro.com that are typically covered by FSA and HSA accounts:

  • Eyeglasses with or without lenses (this include non RX safety eye glasses and ANSI rated frames)
  • Prescription Safety Eyeglasses
  • Prescription Sunglasses

Do my FSA or HSA dollars expire?

Yes, they do. You must use your FSA dollars during the same “coverage period” (i.e. calendar year) that the money was put aside. That “coverage period” is defined as one calendar year (ending on Dec. 31st). (There are some plans that offer a grace period that will allow you to use your remaining FSA dollars until March 15 of the following year.) Once your coverage period expires, however, all unused FSA funds will be lost.

HSA dollars, on the other hand, never expire; they will remain in your account until you decide to use them. Even if you do not use all of your HSA funds in a given year, that unspent money will simply roll over into your account for the next year.


How to use your FSA or HSA dollars to purchase eyewear at SafetyGearPro.com

• If you have an FSA or HSA debit card, you simply enter that card’s information at check-out, just as you would with a normal credit card.
• If you do not have an FSA or HSA debit card, you must make your purchase using another credit card and be reimbursed directly from your FSA or HSA provider. Reimbursement forms, along with itemized receipts and invoices, are usually required by FSA or HSA providers. An invoice/receipt will emailed to you at the time of purchase.

CONTACT US AND BUSINESS HOURS2018-01-08T15:39:30+00:00

Safety Gear pro prides in its Customer Service. Our team is available to serve you 365 Days 7 days a week:

Monday – Friday 9:00AM to 8:00 PM CT

Saturday – 9:00AM to 3:00 PM CT

Sunday – 9:00AM to 3:00 PM CT

Best way to reach us is via email but we provide our clients with multiple options to ensure you get the best service possible.

Email us: sales@safetygearpro.com

Call us: 1-832-850-2979

Chat with us: www.safetygearpro.com

Fax: 832-850-2976

 

Return Policy2018-01-08T15:38:05+00:00

RETURN POLICY | SAFETYGEARPRO.COM

At SafetyGearPro.com we will do our absolute best to ensure that your frames and lenses are exactly how you want them. Our team of experts will check your prescription eyeglasses for quality and accuracy before shipping. When we ship your finished eyeglasses, it will be securely placed in a hard cover case, surrounded by shock absorbent padding.

However, if you are not satisfied with the finished product, if it doesn’t meet your standards, if you change your mind, or if you find something better, we offer you a one-time opportunity to either replace it or ask for a refund. A replacement or refund will be made under the following conditions stated below.

Return of Non Prescription Eyeglasses:

When you purchase any SafetyGearPro frame without lenses or non-prescription stock item, you have 30 days from the date you receive the product to return the product (with no questions asked) for a refund, less the shipping costs and a restocking fee. Returned products must have a RMA number attached and be in the original packaging and condition. All refunds will take up to 10 Business days to reflect in your account.

We will not accept any returns without an RMA number. In order to recicve an RMA number, please contact our dedicated customer service team who will be happy to help you.

Return of Prescription Eyeglasses:

All prescription lenses are special orders, and are therefore non-refundable. However, we understand there may be times you want to change the frame even though the prescription lenses are perfect. If, within 30 days of receipt of product, you wish to exchange your prescription glasses for a new pair, we will apply 50% of what you paid for the glasses (not including shipping costs) towards a new pair. Please follow the steps below for replacement. In addition, new shipping charges will apply.

  • Replacement is requested and items are shipped back to our warehouse within 5 days.
  • The eyeglasses must be in the same condition (lens and frames intact, not broken, etc) with NO signs of normal wear (small scratches, minor chips, scratches etc).
  • The eyeglasses must be returned with its original hard cover case and cloth.
  • Shipping costs are non-refundable and not included in the refund/return/exchange policy.
  • We will not charge any restocking fees or other penalties for exchanges. All returns are subject to 25% restocking fee.
  • For exchanges, if the customer decides to choose a frame of higher value, the difference will be charged. If a customer decides to choose a frame of lower value, the difference will NOT be refunded.
  • For specific instructions on how you can return your eyeglasses, please contact us at 832-850-2979 or email us at sales@safetygearpro.com.

In order to return your eyeglasses, please follow the steps below:

  • Contact customer service to obtain your Return Approval Number. You can contact customer service via email, live chat, or by phone. Please see the contact us section for more details.
  • Print and complete the form provided by our agents. Ensure to include the Return Authorization Number.
  • Securely pack your return item, include a copy of the return form, and ship to SafetyGearPro.com customer service address provided in the return form.
  • Returns must be sent prepaid with a tracking number. We highly recommend using UPS or FedEx. The United States Postal Office can be used but we do not warranty LOST packages.
  • Fax or email the completed return form to SafetyGearPro.com customer service at 1-832-850-2979 or sales@safetygearpro.com. Ensure to include the Return Authorization Number and shipment tracking number in the form.
  • Safety Gear Pro will refund cost of eyeglasses, less shipping, and restocking fees if applicable, within 7 business days after receiving the return package, subject to meeting above criteria.
Where is my order receipt?2016-06-30T19:06:16+00:00

Once an order is submitted you will get an automated email receipt of your order at the email address used to place your order. However, if you did not receive this email or you need another copy, simply log in to your account and click on order history. This page will show you all your orders placed with us.

You may also contact us via email at sales@safetygearpro.com and we will be happy to send a copy of the receipt to your email address.

Do I have to create an account to order from Safetygearpro.com?2016-06-30T18:11:37+00:00

No, you can choose to check out as a guest. However, creating an account allows you to save your prescription information and other preferences that can make shopping on Safetygearpro.com quicker and more convenient in the future.

What do I need before placing an order for prescription glasses?2016-06-30T18:05:22+00:00

You need a valid prescription dated within the last two years and your pupil distance measurements.

What is a Pupillary Distance or PD?2016-06-30T16:46:59+00:00

Pupillary Distance, or PD, is the distance between the centers of each eye. Knowing your pupillary distance is an important piece of information when buying glasses. If this measurement is not on current your prescription, just call the last place that performed your eye exam.

I’m having trouble placing my order online. What should I do?2016-07-21T19:55:09+00:00

We have made shopping easy for our customers, you have multiple ways to get in touch with us if you are having trouble placing an order. You can chat with us directly from our website at www.safetygearpro.com or you can call our customer service at 832-850-2979 between 8:00am – 6:00 pm CT M-F and weekends 9:00 am-4:00 pm CT. You can also email us at sales@safetygearpro.com We will be happy to assist you in placing your order.

How long is my prescription valid?2016-06-30T16:09:15+00:00

Most prescriptions are valid for 2 years. In some cases doctor may specify that your prescription is only valid for a year. If there is no expiration date listed on your RX, then your prescription is valid for 2 years from the date of the exam.

I have my contact lens prescription. Can I use it to order glasses?2016-06-30T16:12:00+00:00

 

No, contact lens prescription is different from eye glasses prescription. You will need a prescription from your doctor that is specific to glasses.

How long does it take to process my order?2017-05-10T11:50:24+00:00

Your order takes 14-16 Business Days to process after your order has been submitted. This include the lab processing time and shipment is additional 5 business days. In most cases orders may get delivered within 12 business days.