FAQ

Frequently Asked Questions

Below you will find answers to some of the most common questions we get.  Here, we try our best to get you answers to your questions. But if we don’t do a good job, feel free to contact us and we will get back you as quickly as possible.

Will I get an itemized invoice when I purchase my glasses from Safety Gear Pro?

Yes, an itemized invoice/receipt will emailed to you at the time of purchase. You can also request an official copy by emailing our customer service team at [email protected]

Are Safety Sunglasses covered by HSA and Flex Spending?

Your Flex and HSA card cover prescription lenses whether they would be used in sunglasses, regular glasses or Safety eyeglasses.

Can i use my health savings account for safety glasses?

RX Safety glasses and contacts are eligible expenses. These funds can be used for prescription safety eyewear, regardless of whether or not you have vision insurance.

Can I use Flex Spending to buy sunglasses?

Just like an FSA, you can usually use HSA dollars to purchase glasses and pay for other vision expenses like eye exams, prescription sunglasses and contacts, so check your policy.

What are some eligible expenses under FSA (Flex Spending) or HSA (Health Savings)?

Your FSA or HSA typically covers expenses like prescription drugs, doctor visits and, yes, prescription safety eyewear, too! Below you’ll find a list of items at Safetygearpro.com that are typically covered by FSA and HSA accounts:

  • Eyeglasses with or without lenses (this include non RX safety eye glasses and ANSI rated frames)
  • Prescription Safety Eyeglasses
  • Prescription Sunglasses
  • Non RX Sunglasses
How to use your FSA or HSA dollars to purchase eyewear at SafetyGearPro.com?

If you have an FSA or HSA debit card, you simply enter that card’s information at check-out, just as you would with a normal credit card. If you do not have an FSA or HSA debit card, you must make your purchase using another credit card and be reimbursed directly from your FSA or HSA provider. Reimbursement forms, along with itemized receipts and invoices, are usually required by FSA or HSA providers. An invoice/receipt will emailed to you at the time of purchase.

Do my FSA or HSA dollars expire?

Yes, they do. You must use your Flex spending FSA dollars during the same “coverage period” (i.e. calendar year) that the money was put aside. That “coverage period” is defined as one calendar year (ending on Dec. 31st). (There are some plans that offer a grace period that will allow you to use your remaining Flex Spending FSA dollars until March 15 of the following year.) Once your coverage period expires, however, all unused FSA funds will be lost.

Do we accept HSA and FSA debit Cards?

FLEXIBLE SPENDING AND HEALTH SAVINGS ACCOUNTS

Are you wondering whether you can use your flexible spending account (FSA) or health savings account (HSA) dollars to buy prescription Safety eyeglasses and and prescription safety sunglasses? Prescription ANSI rated frames? and non RX safety ANSI rated glasses?  Weather you have vision insurance or not, this money can, in fact, be used for prescription eyewear and Non rx safety glasses.


What are some eligible expenses under FSA or HSA?

Your FSA or HSA typically covers expenses like prescription drugs, doctor visits and, yes, prescription eyewear, too! Below you’ll find a list of items at Safetygearpro.com that are typically covered by FSA and HSA accounts:

  • Eyeglasses with or without lenses (this include non RX safety eye glasses and ANSI rated frames)
  • Prescription Safety Eyeglasses
  • Prescription Sunglasses

Do my FSA or HSA dollars expire?

Yes, they do. You must use your FSA dollars during the same “coverage period” (i.e. calendar year) that the money was put aside. That “coverage period” is defined as one calendar year (ending on Dec. 31st). (There are some plans that offer a grace period that will allow you to use your remaining FSA dollars until March 15 of the following year.) Once your coverage period expires, however, all unused FSA funds will be lost.

HSA dollars, on the other hand, never expire; they will remain in your account until you decide to use them. Even if you do not use all of your HSA funds in a given year, that unspent money will simply roll over into your account for the next year.


How to use your FSA or HSA dollars to purchase eyewear at SafetyGearPro.com

• If you have an FSA or HSA debit card, you simply enter that card’s information at check-out, just as you would with a normal credit card.
• If you do not have an FSA or HSA debit card, you must make your purchase using another credit card and be reimbursed directly from your FSA or HSA provider. Reimbursement forms, along with itemized receipts and invoices, are usually required by FSA or HSA providers. An invoice/receipt will emailed to you at the time of purchase.

CONTACT US AND BUSINESS HOURS

Safety Gear pro prides in its Customer Service. Our team is available to serve you 365 Days 7 days a week:

Monday – Friday 9:00AM to 8:00 PM CT

Saturday – 9:00AM to 3:00 PM CT

Sunday – 9:00AM to 3:00 PM CT

Best way to reach us is via email but we provide our clients with multiple options to ensure you get the best service possible.

Email us: [email protected]

Call us: 1-832-850-2979

Chat with us: www.safetygearpro.com

Fax: 832-850-2976

 

Return Policy

30 Day Eyewear Return Policy

At SafetyGearPro.com, we do our absolute best to ensure that your frames and lenses are exactly how you want them! Our team of experts checks each pair of prescription eyeglasses for quality and accuracy before shipping. To ensure safe shipping, we ship your finished eyeglasses securely in a hard cover case surrounded by shock-absorbent padding.  If you are not satisfied with your order, please contact us within 30 days of receipt.

If your prescription is not made to order or there is a manufacturers defect with your lens or frames, we will remake your glasses at no charge or provide a full refund.

If you choose to return your glasses for any other reason, we will provide a 50% refund or 75% store credit to apply to a new frame, not including shipping costs.

Non-Eyewear Return Policy

When you purchase any Safety Gear Pro non-eyewear stock item, you have 30 days from the date you receive your order to return the product (with no questions asked) for a refund, not including shipping costs. Please note that a refund will only be processed if the item(s) are absolutely unused. Returned products must have a Return Authorization Number attached and be in the original packaging and condition. All refunds will take up to 10 business days to reflect in your account.

Please follow the steps below to return your order:

  • Within 30 days of receiving your order, contact customer service at 1-832-850-2976, [email protected], or chat on-line to obtain your Return Authorization Number.
  • Print and complete the form provided by our agents. Be sure to include the Return Authorization Number and return the item within 30 days of contacting us.
  • Securely pack your return item(s), include a copy of the return form, and ship to the SafetyGearPro.com customer service address provided on the return form.
  • Returns must be sent prepaid with a tracking number. We highly recommend using UPS or FedEx. The United States Postal Office can be used but we do not warranty LOST packages.
  • Fax or email the completed return form to SafetyGearPro.com customer service. Please include the Return Authorization Number and shipment tracking number in the form.
  • Safety Gear Pro will refund your order or provide store credit within 7 business days after receiving the return package, subject to the above criteria.
Where is my order receipt?

Once an order is submitted you will get an automated email receipt of your order at the email address used to place your order. However, if you did not receive this email or you need another copy, simply log in to your account and click on order history. This page will show you all your orders placed with us.

You may also contact us via email at [email protected] and we will be happy to send a copy of the receipt to your email address.

Do I have to create an account to order from Safetygearpro.com?

No, you can choose to check out as a guest. However, creating an account allows you to save your prescription information and other preferences that can make shopping on Safetygearpro.com quicker and more convenient in the future.

What do I need before placing an order for prescription glasses?

You need a valid prescription dated within the last two years and your pupil distance measurements.

What is a Pupillary Distance or PD?

Pupillary Distance, or PD, is the distance between the centers of each eye. Knowing your pupillary distance is an important piece of information when buying glasses. If this measurement is not on current your prescription, just call the last place that performed your eye exam.

I’m having trouble placing my order online. What should I do?

We have made shopping easy for our customers, you have multiple ways to get in touch with us if you are having trouble placing an order. You can chat with us directly from our website at www.safetygearpro.com or you can call our customer service at 832-850-2979 between 8:00am – 6:00 pm CT M-F and weekends 9:00 am-4:00 pm CT. You can also email us at [email protected] We will be happy to assist you in placing your order.

How long is my prescription valid?

Most prescriptions are valid for 2 years. In some cases doctor may specify that your prescription is only valid for a year. If there is no expiration date listed on your RX, then your prescription is valid for 2 years from the date of the exam.

I have my contact lens prescription. Can I use it to order glasses?

 

No, contact lens prescription is different from eye glasses prescription. You will need a prescription from your doctor that is specific to glasses.

How long does it take to process my order?

Your order takes 14-16 Business Days to process after your order has been submitted. This include the lab processing time and shipment is additional 5 business days. In most cases orders may get delivered within 12 business days.

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