30 Day Return/Cancellation Policy

At Safety Gear Pro we do our absolute best to ensure that your frames and lenses are exactly how you want them!  To ensure safe shipping, we ship finished eyeglasses securely in a hard covered case surrounded by shock-absorbent padding. If you are not satisfied with your order, please contact us via our return portal.

With this easy to use Return Portal, we make returning your glasses hassle-free with everything in one place. You will be able to communicate with your Return team via email and see what is happening with your return.

If your prescription is not made to what you ordered, or there is a manufacturing defect with your lenses or frames, we will remake your glasses at no charge or provide a 100% refund.

If you choose to return your glasses for any other reason we will provide a 75% store coupon to apply to the new frame or a 50% refund not including the shipping cost.

Non-Prescription or PPE items have a no questions asked policy for a full refund, not including the shipping cost.  Please note that a refund will only be processed if the item(s) are absolutely unused and in original packaging.

All Refunds may take up to 14 Business days to reflect on your account.

All Return decisions are final.

Please click the button below to return your order:

Returns are handled through the Return Portal only. Please do not send your return without submitting your return through the Portal.

  • Within 30 days of  your order being shipped please visit our Return Portal
  • Once your order has been approved for a return you will receive a return label to your email address to print out. Return labels are only valid for the US
  • Once your order has been received in the Returns Department. You will receive an email with the next steps.

 

Cancellations

If you would like to cancel your prescription glasses order, you have 24 hours to cancel the order. Once the order has been submitted to the lab we will charge a 20% cancellation fee for the prescription lenses since they are not transferable. Please call or email us to cancel your order.