Safety Gear Pro – 30 Day Return Policy
At SafetyGearPro.com, we do our absolute best to ensure that your frames and lenses are exactly how you want them! Our team of experts checks each pair of prescription eyeglasses for quality and accuracy before shipping. To ensure safe shipping, we ship your finished eyeglasses securely in a hard cover case surrounded by shock-absorbent padding. If you are not satisfied with your order, please contact us within 30 days of receipt.
If your prescription is not made to order or there is a manufacturers defect with your lens or frames, we will remake your glasses at no charge or provide a full refund.
If you choose to return your glasses for any other reason, we will provide a 75% refund or 100% store credit to apply to a new frame, less the shipping costs.
Non-Prescription & Non-Eyewear Return Policy
When you purchase any Safety Gear Pro non-prescription or non-eyewear stock item, you have 30 days from the date you receive your order to return the product (with no questions asked) for a refund, less the shipping costs. Please note that a refund will only be processed if the item(s) are absolutely unused. Returned products must have a Return Authorization Number attached and be in the original packaging and condition. All refunds will take up to 10 business days to reflect in your account.
Please follow the steps below to return your order:
- Within 30 days of receiving your order, contact customer service at 1-832-850-2976, [email protected], or chat on-line to obtain your Return Authorization Number.
- Print and complete the form provided by our agents. Be sure to include the Return Authorization Number.
- Securely pack your return item(s), include a copy of the return form, and ship to the SafetyGearPro.com customer service address provided on the return form.
- Returns must be sent prepaid with a tracking number. We highly recommend using UPS or FedEx. The United States Postal Office can be used but we do not warranty LOST packages.
- Fax or email the completed return form to SafetyGearPro.com customer service. Please include the Return Authorization Number and shipment tracking number in the form.
- Safety Gear Pro will refund your order or provide store credit within 7 business days after receiving the return package, subject to the above criteria.